Moo card ‘gets’ customer service

We had some problems when dispatching your cards, and we could not complete payment. This may have been due to a fault in our system. We then dispatched your cards free of charge, however this means the status has not been updated properly. Your cards were dispatched on the 15th May.

Wow, that’s impressive. No blame, BS, or corporate CYA lingo. Very refreshing.

Update: I got the cards today, May 22nd. I was amused by the “Yay! You’re our new best friend” card. Mentioning environmental performance also goes a long way to build a positive brand. The cards look great. Moo rocks.