Dear TD Customer Service,
I emailed you because of concerns of fraud. An ATM that collects PIN numbers is a known attack vector.
Telling me to call instead is lame. Especially a day later.
You should know if I’m a customer that uses online banking (I do).
You should know if there were sufficient funds in my account (there were, and I made a withdrawal at another ABM).
So an ATM that doesn’t let me withdraw is suspicious. Especially when the error message does not correspond to the reality.
I emailed you because of the 5 minute wait on the phone.
Next time I just won’t bother.
Thanks for nothing,
Daniel.
Hello Daniel,
I appreciate your concern that you are unable to withdraw funds from your
TD Canada Trust using a Triton machine. Thank you for taking the time to
write, and I apologize for the delay in responding to your email. We
strive to respond to all email received in a timely fashion and we wish to
assure you that this delay is not typical of the level of service we aim to
provide. I regret any inconvenience or frustration this delay may have
caused.If you are confident that there are funds available in your account for
withdrawal but continue to receive an “insufficient funds” message at an
ATM (ABM), it’s a likely indication that you have reached your daily
withdrawal limits placed on your card. Every Access Card is set with daily
and weekly limits for both ATM withdrawals and Interac purchases.To have this situation investigated, I encourage you to contact EasyLine at
1-866-222-3456 or collect at (416)-983-5393, available 24 hours a day, 7
days a week. If you are not registered for EasyLine, please press option 2
when you call.Alternatively, you can contact your branch for assistance. Branch
information, including phone numbers, can be located here:http://www.tdcanadatrust.com/locator/
As email is not a secure channel for transmitting information, I regret
that I’m unable to assist you via this medium. I apologize for any
inconvenience this situation may present.I hope this direction is helpful. Thank you once again for writing.
Best regards,
<name removed>
Internet Correspondence Representative